Refund & Returns Policy
Effective Date: 02/23/2026
At Enixam.Store, we want you to be satisfied with your purchase. This Refund & Returns Policy outlines the conditions under which returns, exchanges, and refunds are accepted.
Return Window
Our return policy lasts 30 days from the date your item is delivered. If 30 days have passed, we unfortunately cannot offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
-
The item must be unused
-
In the same condition that you received it
-
In the original packaging
-
With proof of purchase (order confirmation or receipt)
Please do not send your purchase back to the manufacturer.
Non-Returnable Situations
We cannot accept returns if:
-
The product has been used or installed
-
The product is damaged due to misuse or improper handling
-
Parts are missing not due to our error
-
The return is requested after the 30-day period
Partial Refunds (if applicable)
Partial refunds may be granted in situations such as:
-
Items returned in original packaging but with minor damage not caused during shipping
-
Items showing signs of use
-
Items missing components or accessories
-
Returns requested outside the standard return window but approved at our discretion
Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos showing the issue.
We will work with you to provide a replacement, repair assistance, or refund when applicable.
Refund Process
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved, your refund will be processed to your original payment method within several business days.
Processing time may vary depending on your financial institution.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again
-
Contact your credit card company
-
Contact your bank
If you still have not received your refund, please contact us at:
📧 YourSolution@Enixam.Store
Exchanges
We replace items only if they are defective or damaged.
If you need an exchange, please contact us at:
📧 YourSolution@Enixam.Store
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
Shipping costs are non-refundable.
We recommend using a trackable shipping service for returns, especially for higher-value items, as we cannot guarantee receipt without tracking.
Contact Us
If you have any questions regarding returns or refunds, please contact us: